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Aster Networks, a leading Networking &
System Integration company of India.

Managed Network Services
 
 

Aster’s Managed Network Services offering is to manage enterprise infrastructures from an availability, manageability and performance perspective.

Aster can help you to manage your complex IT infrastructure by providing the right skills and process based framework to reliably deliver availability and performance of your IT infrastructure

Aster’s Manages services offerings is structured around three delivery models

  • Onsite – Delivered through the Infrastructure Management Services
  • Offsite – Delivered through our state of the art Enterprise Management Services
  • Hybrid – This is a combination of both the above models.

Our Account Manager will first understand your business objectives, detailed requirements, current service level, organization structure, key roles and responsibilities, and your current infrastructure and stated plans for the future.

We then define Statement of Work, Service level Agreement covering service deliverables, agreed response times, man power augmentation and problem / incident resolution parameters. 

MNS is broadly classified into two categories: 

Remote Monitoring Services :

The service has two modules which are classified as

  • Performance Monitoring
  • Availability Monitoring of the IT infrastructure.

Both these services measures and tracks performance / availability SLAs as defined by the customer. Timely reporting and escalations helps the respective teams to reduce the downtimes / service disruptions and improve the overall SLA commitments.

Remote Management Services

The service has four modules classified as

  • Performance Management
  • Availability Management
  • Security Management
  • Change Management

Performance and Availability Management modules include remote monitoring services as well as performs incident management, root cause analysis and problem resolution.

Change management module performs the required configuration changes, firmware/OS/patch upgrades etc. as required.

Security Management monitors, tracks and ensures the corporate security policies are enforced apart from incident management.

Aster offers Remote Management Service to monitor and administer networking devices both on a pro-active and a re-active basis from the Network operation Center at Ahmedabad. The solution has the capability to monitor & manage networking devices at remote locations across the globe. The team performs tasks to check devices for their working conditions, and help identify any device failures, WAN link errors, data collisions, round trip delays, threshold violations and other statistical data.

Aster provides standard SLAs and Customer-specific SLAs using a combination of onsite and offshore resources to provide 24x7 services based on best-of-breed tools.